Return & Refund Policy

Thank you for supporting Perfect Brown. Each item we offer is made-to-order through a print-on-demand process. Because of this we ask customers to review the following policy carefully before placing an order.

1. Returns & Exchanges

Because all items are custom printed on demand, we do not accept returns or exchanges for:

• Incorrect size selected by the customer
• Buyer’s remorse or change of mind
• Incorrect shipping address provided at checkout

Please review size charts and product details carefully before ordering.

2. Damaged, Defective or Incorrect Items

We will gladly replace or refund items that:

• Arrive damaged
• Have printing defects
• Are the wrong item or size due to our error
• To request a replacement or refund:

1. Contact us within 7 days of delivery.
2. Include:

• Your order number
• A clear photo of the issue
• A brief description of the problem

If approved:

• We will send a replacement at no additional cost, or
• Issue a full refund to your original payment method.

3. Refund Eligibility

Refunds are only issued for:

• Items that arrive damaged or defective
• Orders that are canceled within the allowed cancellation window
• Orders that are lost in transit (confirmed by the carrier)

Refunds are not issued for:

• Incorrect size or color selected
• Delayed shipping due to carrier issues
• Minor variations in color or print placement
• Incorrect address entered at checkout

4. Shipping Issues

Incorrect Address

• If the address provided is incorrect, the order may be returned to the fulfillment facility.
• The customer is responsible for reshipping costs.

Lost Packages

If your package is marked delivered but cannot be located:

• Contact the shipping carrier first.
• If the carrier confirms it is lost, contact us for assistance.

5. Processing & Production Times

• All items are printed after an order is placed.
• Typical production time: 2–7 business days
• Shipping time varies by location and carrier.

During high-volume periods, production and shipping may take longer.

6. Refund Processing

• Approved refunds are processed within 5–10 business days.
• Funds are returned to the original payment method.
• Processing times may vary depending on your bank or payment provider.

7. Contact Us

For any questions about your order, please contact:

Email: Jason@iamperfectbrown.com
Business Name: Perfect Brown