Shipping/Refunds
SHIPPING POLICY
Our goal is to offer you the best shipping options, no matter where you live. Every day we deliver to customers around the world providing the very highest levels of responsiveness at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. This process usually takes between 5-7 business days to complete.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. US orders normally take between 5 and 10 days to arrive at their destination after processing but can take longer from time to time.
Carriers
We use the following carriers to deliver our orders: USPS, UPS, FedEx, DHL
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown the cost of shipping.
REFUND POLICY
Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Jason@iamperfectbrown.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Jason@iamperfectbrown.com and send your item to: Perfect Brown, PO Box 215, Vallejo CA 94590, United States.
Shipping
To return your product, you should mail your product to: Perfect Brown, PO Box 215, Vallejo CA 94590, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.